Mileage Reimbursement for UnitedHealthcare Texas Medicaid
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This program is available for members of UnitedHealthcare Texas (Medicaid).
Register the Driver Before Your Ride
How Mileage Reimbursement Works
Register Driver
Drive to Visit
Submit Miles
Get Reimbursement
Important: Claims and Information
To be reimbursed, all claims require a ride to be booked with SafeRide Health prior to your trip. All claims need to be filled out using the UnitedHealthcare Texas Mileage Reimbursement form (PDF opens in a new tab). Please complete the form and send back to SafeRide Health via email (uhc_claims@saferidehealth.com) or U.S. Postal Services mail.
To have a UnitedHealthcare Texas member who is a minor (15 - 17 years old) travel without an escort, please download and complete the Minor Consent Form (PDF) or Formulario de consentimiento de los padres en Español.
Frequently Asked Questions (FAQ)
Registration FAQ
- Check the notice SafeRide sent you to see what is needed.
- If you can use the online portal, select your desired health plan from the dropdown at the top of this page. will give you a link to the registration portal. Update any fields and upload new documents where required.
- If you cannot use the portal, you may email, mail, or fax the requested information to the address listed on that page.
Gas mileage reimbursement driver applications are normally rejected for the following reasons:
- Unclear or missing documentation
- Expired documentation (e.g., driver’s license, insurance, vehicle registration, etc.)
- The provided Medical ID does not match any member in our system
- Applicant driver failed the exclusion screening or background check
If your application is rejected, SafeRide will send a notification with the specific reason for the rejection. This will be sent by email (if provided) or by mail.
Online submissions: About 72 hours (3 days).
Email or Fax submissions: About 5 business days after we receive it.
Mailed applications: Please add extra time for it to arrive before we start the 5-day processing period.
If you registered online: You will get a confirmation email right after you submit.
If you mailed or emailed: Please allow 7–10 days for our team to process it.
- Driver Information
- Name
- Date of birth
- Address
- Driver's license details
- Vehicle information
- Member Information
- Name
- Medical ID
- Driver Documents
- Driver's license
- Vehicle insurance (if needed)
- Driver Attestation
- You must sign a driver attestation document, and can be done digitally if you register online
To apply
1. Select the health plan you wish to drive for at the top of this page.
2. You can register online using our gas mileage reimbursement portal (fastest way).
3. If you cannot use the portal, you can email or mail the form instead. Please note that using the portal is the fastest way to get your registration approved.
Claims FAQ
The appeal process varies by health plan. To understand the process for your special plan, please review the denial form that was sent to you. Remember to check your spam folder for emails from SafeRide.
Claims are usually rejected due to missing or non-matching information—meaning the details you provided did not match our records for the rides. If your claim is rejected, SafeRide with send a notification with the specific reason for the rejection. This will be sent by email (if provided) or by mail.
The number of days given to all drivers in order to submit a gas mileage reimbursement claim after a ride is set by each state’s Medicaid agency. This timeframe cannot be controlled or changed by SafeRide as we must comply with state regulations in all areas where we operate.
Mileage reimbursement rates vary by state and health plan. Please reach out to your health plan directly for reimbursement rate details.
We mail checks to the address you gave us when you registered as a driver. To update your address, please use the online mileage reimbursement portal connected to your plan. If you can not use the portal, please submit a new registration form to SafeRide via email, fax, or mail.
After we send your check, it usually takes 7–10 business days for it to arrive by mail.
SafeRide takes up to 30 days to process and pay all claims from the time we receive it. When we receive a claim via email, we will always send an email confirmation back. Please be sure to check your spam folder as well. If you mailed it, please allow extra time for delivery before counting the 30 days.
This is the number that SafeRide provides all gas mileage reimbursement drivers registered with us for tracking purposes. You will have received an email from SafeRide upon initial registration with this ID.
To see the exact information your health plan requires, please use the health plan selector at the top of this page. select your health plan, and look under “claims.” You can download the form and see the exact fields needed.
All claims forms must:
- Only be for 1 member per claim form
- Must be written clearly so it can be easily read
- Must contain driver + provider signature
- Must be sent in a way for us to see the entire form (nothing can be cut off)
- Must not be changed or have any additional information beyond what is asked - otherwise it will be rejected
For the fastest response: Email it to the email addresses that matches the health plan you provided a ride for from the list below.
- Superior - shp_claims@saferidehealth.com
- Driscoll - dhp_claims@saferidehealth.com
- Priority - priority_claims@saferidehealth.com
- Meridian - meridian_claims@saferidehealth.com
- Sunflower - sunflower_claims@saferidehealth.com
- Buckeye - buckeye_claims@saferidehealth.com
- Humana - humana_claims@saferidehealth.com
- UnitedHealthcare - united_claims@saferidehealth.com
- Wellcare - wellcare_claims@saferidehealth.com
Other options:
- Fax to: (888) 453-5398
- Mail to: SafeRide Health Claims
18302 Talavera Ridge, Suite 300
San Antonio, TX 78257
Payment FAQ
PayQuicker is the platform we use to send electronic payments. If you choose this payment method, you must log in to accept your payments. If you prefer to receive payments via paper check, which may take longer to arrive, you can update your registration through the online gas mileage reimbursement portal or by submitting a new registration form. To access the portal / registration forms, please navigate to the health plan selector at the top of this page and select your health plan. Each health plan page has a registration section where you can find all relevant information.
Your access code is a unique code sent to you by email when you first register for Interchecks. Please check your email and spam (or junk) folders for this email.
We recently transitioned from Interchecks to PayQuicker for our payment solutions. Please visit our information page on PayQuicker for detailed information and instructions on getting started.
SafeRide has 30 calendar days after we receive a claim to make payment to drivers. Payment will be made according to the below payment schedule.
SafeRide is able to pay members digitally, via PayQuicker, or by physical check. All drivers have the option to select the way they are paid during the registration process. If you have access to your mileage reimbursement driver portal you can easily change your payment method there, otherwise please submit a ticket below. It's important to know that when you update your payment method you must also update your email address for payment (if moving to electronic payment). For the fastest response, we strongly suggest using your online mileage reimbursement portal.
General FAQ
There is no difference in these programs. An individual transportation program (ITP) is a Texas-specific terminology that acts the same as a mileage reimbursement program offered in other states.
Mileage Reimbursement Guidance
The Mileage Reimbursement program helps members receive reimbursement for the actual miles they’ve driven. For some programs, mileage reimbursement members can schedule a ride from within their MySafeRide account. To find out if your plan allows mileage reimbursement booking, find your plan and sign in to your MySafeRide account. Members can also call in to schedule a ride.
Please remember:
- Submit one claim per trip that reflects the full round trip—even if a family member is accompanying you. Avoid submitting multiple separate claims for the same visit.
- Only submit claims for trips you have actually taken and for which you are requesting reimbursement.
- The point of origin for your mileage reimbursement trip should match the passenger address listed in your SafeRide Health profile for the first leg of the trip.
- If you require any updates, please complete the mileage reimbursement support form and a SafeRide team member will get back to you.
Unfortunately, no. SafeRide and our health plan partners both require the member to be in the vehicle for the entire duration of all mileage reimbursement trips. Therefore, you are not able to utilize this benefit to visit a member who is currently in a facility, as they would not be in the vehicle with you.
Some health plans require SafeRide to get approval for certain trips that members book. One reason a claim may be denied is if the health plan did not approve the trip.
A National Provider Identifier (NPI) is a special number given to doctors and other healthcare workers. It works like an ID card just for them. This number helps hospitals, insurance companies, and government agencies know who is taking care of patients. NPIs makes it easier to keep track of everyone’s information and make sure patients get the right services.
If you need a provider’s NPI but do not have it, you can ask the doctor’s office—they will be able to provide it for you. This information is required when booking a GMR ride, not submitting a claim for a mileage reimbursement ride that has already occurred.
Right now, only select plans provide mileage reimbursement ride booking online in MySafeRide member accounts. Members looking to book a mileage reimbursement ride can continue to call into our call center.
To book a mileage reimbursement ride, you may be eligible to book your ride online or by call center. Please reach out to our call center to see if you are eligible to register. For the plan-specific phone number to call, please select the applicable plan from this page. For some health plans, you may be eligible to book mileage reimbursement rides from the MySafeRide member app.
All mileage reimbursement rides must be booked in advance and in compliance with standard ride booking rules. Please note that these rules may differ by plan. To submit a claim for a mileage reimbursement ride, a mileage reimbursement ride must have already been booked.
Mileage Reimbursement Tutorial Videos
