Help Center

To reset a driver PIN, open the mobile application and the option to log in as a driver. Once you have logged in, select the driver's name from the list of drivers. On the login PIN screen, select "Forgot PIN" to send a personal PIN to the driver’s mobile phone.

If the driver’s mobile phone number has changed, log in as the account admin or owner on the NEMT web application and change the driver’s contact information by selecting Fleet, then Drivers, and then “Update Information.”

To set up a dispatcher for your NEMT fleet, log in to your NEMT provider application as the account admin or owner. Select the Fleet tab and then select the Dispatchers tab. From there, select Add Dispatcher and enter the name and email address of the new dispatcher. The dispatcher will receive an email at the provided address with an activation link to complete the setup.

To log in to the mobile application for the first time, search for “SafeRide Health” on either the Google Play or iTunes App Store and download the mobile application. Open the application and enter the 8-digit device ID provided to you by your manager to authenticate your device as part of your NEMT’s fleet. To find this device ID at any time, managers can navigate to the Fleet tab under Devices.

Once your device ID is verified, you will see a list of all the drivers in your fleet. Select your name from the list to receive a personal 4-digit PIN on your personal mobile phone, commonly called an OTP, to verify who you are. Once verified, create a new 4-digit PIN that will be easy for you to remember since this will be your personal login PIN moving forward.

Your manager will create the credentials and account information for you. Once you are added to the network, you will receive a notification via email. In the email, click the link to log in with the provided credentials, including the password.

If you are the account owner, a SafeRide account success manager will invite you directly to the account via email, allowing you to set up additional accounts for your staff.

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To cancel a ride, log in with the credentials provided to you by your manager.Select Scheduled from the left rail of the application. Enter the passenger’s name or medical ID in the search field and select the passenger of record to review their ride details. Select the “Trip information” section and then click "Cancel". Once cancelled, you can see the ride under the Cancelled tab of the Scheduled Rides section.

To add notes to a ride, log in with the credentials provided to you by your manager. Navigate to the "Live Rides" tab on the left rail of the application and search for the ride in question by entering the ride ID or passenger ID in the Search field. When the desired ride appears, click the pencil icon under the "Actions" column and examine the pop-up details, including the scheduled appointment, delivery times, and driver notes.

Click the "Driver Notes" field and make the desired changes. Once finished, click Save; confirm that your updates are present by looking at the Ride Notes in the ride table view.

As an NEMT operator, you will receive two types of ride requests: "On Demand" for same-day requests and "Next Day" for requests made more than one day in advance. For On Demand rides, an alert will appear in your "Live Chat" tab. Click the alert and respond to the live chat by selecting "Start Chat". The ride details will appear in the chat window, and you can confirm the ride or suggest that the ride be fulfilled at a different time.

Next Day ride requests will appear stacked in the "Live Rides" tab on their respective day. In this view, you can assign rides directly to drivers. You can also view the rides in a calendar view with details of the ride’s path across a map as well as the total time commitment based on the size of the “chip” on the calendar. You can learn more about each ride by selecting the chip to see the ride details.

To service a ride, login to your driver mobile app using your credentials. View the rides that are listed on your schedule and select a ride to view the ride details at the bottom of your screen, also referred to as the “driver’s tray.” There will be a call to action in blue labeled “Begin Ride.” Select Begin Ride once ready since once pressed this will signal to your network that you are inbound to the pickup the passenger. Upon arrival, select the call to action button “Arrived.” Once the passenger is loaded into your vehicle, you can start the ride by selecting “Started.” Upon completion of the ride, you can select “Completed.”

To service a ride, log in to your driver mobile app using your credentials. View the rides that are listed on your schedule and select a ride to view the ride details at the bottom of your screen, also referred to as the “driver’s tray." There will be a call to action in blue, labeled "Begin Ride", that will signal to your network that you are on your way to pick up the passenger; select "Begin Ride" when you are ready to depart. Upon arrival, select the "Arrived" button. Once the passenger is in your vehicle, start the ride by selecting Started. Upon completion of the ride, select "Completed".

To assign a ride to a driver, log in with the credentials provided to you by your manager. Navigate to the Live Rides tab on the left rail of the application and search for the ride in question by entering the ride ID or passenger ID in the Search field. When the desired ride appears, navigate to the "Drivers" column and select the driver you want to assign from the drop-down menu.