Bringing care
within reach
SafeRide Health gets members to the care they need and gives health plans, providers, and partners a clear view of every trip.
Trusted to manage more than 12 million rides a year across all 50 states.
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Why It Matters
For many members, the ride determines whether care happens
A missed ride can mean a missed dialysis session, a skipped prenatal visit, or a delayed chemotherapy appointment. Transportation is one of the most common reasons care gets delayed or missed altogether.
19%
of people in the U.S. face transportation insecurity
5.8M
people miss or delay care each year due to transportation barriers
65%
of SafeRide trips go to ongoing, life-sustaining care
WHAT SAFERIDE DOES
Turning medical rides into real-time care access
SafeRide brings together the people, data, and drivers behind every ride, so members get to care, providers know when patients are arriving, and health plans can manage the benefit with confidence.
Reliable Access
For members
Schedule rides to appointments, treatments, and follow-up care across a leading national transportation network.
Benefit integrity
For health plans
Verify eligibility, apply benefit rules, and flag unusual patterns before they grow into bigger issues.
Real-time visibility
For care teams
See ride status, service quality, and program performance while there is still time to act.
Connected experience
For everyone
Support members, caregivers, care teams, providers, and plans through clearer, shared tools.
The Platform
One intuitive platform for the full ride journey
SafeRide manages rides to and from care for the nation's largest health plans and Medicaid programs across all 50 states, on modern infrastructure built to scale.
Core platform
The system of record for every trip, from eligibility check to paid claim. Intelligent automation assigns 92% of rides without manual work and enforces benefit rules in real time, so volume can grow without adding administrative cost.
Eligibility
Benefit rules
Scheduling
Ride assignment
Live trip status
Credentialing
Reporting
Claims
MySafeRide app for members & caregivers
A personalized, simple way for members and caregivers to book, manage, and track recurring and on-demand trips to care, by app or web.
Care Portal for clinics & facilities
Clinics and facilities can book and track rides, with less time on the phone and greater visibility into members' status.
Driver app for transportation providers
A streamlined app for drivers to manage ride schedules, navigate, and confirm pickups, with credentials and vehicle requirements checked before the trip is assigned.
BENEFIT INTEGRITY
Proactively curbing fraud, waste, and abuse at each stage
Reliability and benefit integrity hinge on timing and oversight, and every dollar protected from misuse stays available for the members who need a ride to care. With SafeRide, members receive safe, appropriate transportation; facilities can trust that drivers and vehicles are vetted; and health plans receive the documentation and oversight they need.
At ride booking
Confirm eligibility and covered destinations
Before a ride is booked, verify member eligibility and approved locations using address, provider, and benefit data to ensure every member gets the right trip from the start.
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Before the trip
Check driver, vehicle, and credentials
Verify that drivers and vehicles meet federal, state Medicaid, and licensing requirements, and flag expired credentials.
During the trip
Track each ride in real time
Monitor trips as they run, so team members can step in while there is still time to help the member reach care.
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After the ride
Review mileage and trip patterns
Ride-level trip data stays on file so that unusual mileage or trip patterns surface, ensuring stakeholders have oversight and that benefits are audit-ready and working as intended.
Connected Network
A national network, reaching members where they live
SafeRide backs its transportation network with daily collaboration and dependable payment, so coverage stays reliable for members across all geographic areas, with the right ride for every person.
50 states
and D.C. with full coverage
1,000+
transportation partners we support directly
Dependable payments
that help providers of all sizes keep growing
Right vehicle
for every need, from rideshare to wheelchair-accessible
Demand, Existing Coverage, and Expanding Coverage
SafeRide Health Full State Coverage
Proof at Scale
Reliable transportation, managed nationally
SafeRide combines technology, operations, and a national transportation network to support members across all 50 states.
12M+
Rides managed each year
4.8/5
Average patient rating
99%
Ride fulfillment
<.23%
Grievance rate
97.3%
On-time performance
99%
Client retention rate
SafeRide Impact
After switching to SafeRide, one Medicaid plan saw monthly ride complaints fall 75% and miles to primary care drop 10%.
Who We Serve
Built for everyone who depends on the ride
A better transportation experience needs to work for every person and organization involved in getting members to care.
Health plans
Improving reliability, visibility, member experience, cost control, compliance, and benefit integrity.
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Members and caregivers
Offering a clearer, more personal way to manage rides to the care that matters most.
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Care facilities
Giving the ability to book and track rides with less phone time and more confidence in trip status.
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Transportation providers
Connecting to a national healthcare network built around compliant, reliable service.
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State agencies
Supporting transportation programs with stronger oversight, documentation, and accountability.
Advocacy groups
Expanding reliable access to care for underserved and vulnerable communities.
Where the work is heading
Research and perspectives on access, benefits, and the road ahead for Medicaid and Medicare Advantage.
Make transportation a dependable part of care
SafeRide brings care within reach by connecting the people, technology, and transportation network behind every ride, so members can get to care and healthcare organizations can manage the benefit with greater confidence.
Get where you need to goLearn what SafeRide does for you