While routine MA policy updates are standard, the unforeseen COVID-19 pandemic had a significant impact on MA plans and forced MA plans to pivot how healthcare is delivered and how costs are covered to continue meeting the needs of their members.

Now that the 2024 final rulings are set, the greatest opportunity for MA plans is to focus on the factors that can be controlled, assess their benefit offerings, and ensure they are meeting the needs of their diverse member population.

Read this white paper to learn how fully outsourcing your transportation benefit management and call center operations to a technology-first broker such as SafeRide, you empower your MA plan to focus on what matters: optimal member experience, retention, and plan expansion.